Insurance claims & important documents

Inform yourself about our products, terms and conditions, and what to do in case of an insurance claim.

In case of insurance claim:

Insurance claim document

If you wish to report a claim by letter, send it to:
HanseMerkur Reiseversicherung AG
Reiseversicherung- Leistungsabteilung
Siegfried-Wedells-Platz 1
20352 Hamburg

You can also send your claim by fax to:
+49 40 4119-35 86

If you have any questions, HanseMerkur's claims department will gladly help you over the phone:
+49 40 4119-23 00 (English and German)

To get in touch with us, please send a message to office@insurance-austria.at

Health insurance for up to 1 year:

Product information sheet

Insurance terms and conditions

Other important information

Insurance premiums

Health insurance for up to 5 years:

Product information sheet

Insurance terms and conditions

Other important information

Insurance premiums